Travel Centers

Challenge

  • Inconsistent and escalating costs from a national hauler that included high fuel and environmental fees.
  • Poor condition and performance of compaction equipment and balers.
  • Lack of timely customer service leading to slow and inconsistent service at locations that operate 24/7/365.

Solution

  • Eliminate all fuel and environmental costs, and negotiated new rates with our independent haulers to deliver a 12.5% savings.
  • Replace all compactor and balers with new equipment for the same rental rate as their old equipment, and included our iWaste wireless monitoring. Improve tonnage loadsĀ to yield fewer hauls and further lower costs.
  • Provide dedicated email addresses and customer service staff to provide 24/7/365 rapid response time to all service related needs.

Results

  • Extraordinary service and continuous cost reduction.
  • Reduced company labor hours devoted to managing waste removal resulted in an improved guest experience.
  • RegardedĀ as one of the company’s top performing vendor/partners.