Privacy Policy

Last Updated: June 1, 2018

Your privacy is important to Waste Harmonics, LLC and our affiliates  (“we”, or “us”).  This privacy policy (“Policy”) applies to our website located at www.wasteharmonics.com (the “Site”) and our mobile application (the “App”) and any sensors used on the device on which the App is installed and any monitoring devices that we may place in or near trash receptacles that we provide to you (collectively, “Devices”) and tells you how personal information is collected, used, disclosed, and protected by us. The Site, App, and Devices are collectively referred to as the “Services”. By using the Services, you consent that we may process the data that we collect from you in accordance with this Privacy Policy.  If you obtain your use of the Services in connection with the services offered by a third party, the individual terms of that third party’s contract with us may further restrict our collection or use of your personal information more than what is described in this Policy.

Changes to This Policy

We may change this Policy from time to time. If we make any changes to this Policy, we will change the “last updated” date above. If there are material changes to this Policy and you have an active account with us, we will notify you more directly. We encourage you to check this Policy whenever you use any of Services to understand how your personal information is used.

Information Collected

We collect information from you in various ways when you use our Services. We may also supplement this information with information from other companies. We collect two general types of information, namely personal information and aggregate data. As used in this Policy, the term “personal information” means information that specifically identifies an individual (such as a name and email address), and demographic and other information when directly linked to information that can identify an individual.

Our definition of personal information does not include “aggregate data”. Aggregate data is information we collect about a group or category of services or users from which individual user identities have been removed. In other words, no personal information is included in aggregate data. Aggregate data helps us understand trends in our users’ needs so that we can better consider new features or otherwise tailor our Services.

The following are the specific types of information we collect from you.

Information You Give Us. We collect information you give us on our Site and our App, and when you register for and use our Services.  We also collect information from Devices that you may be using in connection with the App.

Registration and Profile Information. When you register to use our Services or update your profile, we may collect various kinds of information about you including, your name and email address; your title, company and other profile information you provide; demographic information; and information you upload like photos, files, and documents.

Contact Information. We collect the email addresses you provide for contacts you enter in the App or upload to our Site.

Device and Activity Information.  When you use your Device with an App or the Site, and with respect to Devices used to monitor trash receptacles, data recorded on such Devices is transferred from such Device to our servers. This data is stored and used to provide the Service and is associated with your account.

Payment Information. If you choose to use a paid account or service, we may collect payment information from you including credit card information and billing address.

Submissions and Contests. From time to time we may use surveys, contests or sweepstakes requesting personal or demographic information and customer feedback.

Automatically Collected Information. We automatically receive certain types of information when you interact with our Services. For example, it is standard for your web browser to automatically send information to every web site you visit, including ours. That information includes your computer’s IP address, access times, your browser type and language, and referring web site addresses. We may also collect information about the type of operating system you use, your account activity, and files and pages accessed or used by you.

Cookies and web Beacons. We may also use certain kinds of technology such as cookies and web beacons to collect information. Among other things, the use of cookies and web beacons enables us to improve our Site and emails by seeing which areas and features are most popular, to count the number of computers accessing our web site, to personalize and improve your experience, to record your preferences, and to allow you to visit our Site without re-entering your member ID and/or password. A cookie is a small amount of data which is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Most browsers automatically accept cookies as the default setting. You can modify your browser setting to reject our cookies or to prompt you before accepting a cookie by editing your browser options. However, if a browser is set not to accept cookies or if a user rejects a cookie, some portions of the web site and services may not function properly. For example, you may not be able to sign in and access certain web page features or services. A web beacon is an electronic image, also called a “gif,” that may be used on our web pages to deliver cookies, count visits and compile statistics on usage and campaign effectiveness or in our emails to tell if an email has been opened and acted upon.

Use of Personal Information.

In general, we use your personal information to, process your requests or transactions, to provide you with information or services you request, to inform you about other information, events, promotions, products or services we think will be of interest to you, to facilitate your use of, and our administration and operation of, the Services and to otherwise serve you and our users. For example, we may use your personal information:

to request feedback and to enable us to develop, customize and improve our Services;

to conduct marketing analysis, to send you surveys or newsletters, to contact you about services, products, activities, special events or offers from us or our partners and for other marketing, informational, product development and promotional purposes;

to send you a welcoming email and to contact you about your use of the Services; to respond to your emails, submissions, comments, requests or complaints; to perform after-sales services; to anticipate and resolve problems with our service; to respond to customer support inquiries, for assistance with our product and service development; and to inform you of updates to products and services from us that better meet your needs;

to contact you if you win a contest; and

for other purposes about which we notify you.

Sharing of Personal Information.

We reserve the right to share aggregated information about our customers, sales, and traffic to our partners and advertisers. We will not give, sell, rent, share, or trade any of your personal information with any third party except as outlined in this Policy or with your consent. We may disclose personal information to a third party:

To provide the Services to you;

That has contracted with us to provide the Services to you;

To comply with laws or respond to lawful requests and legal process;

To protect us and our agents, customers, and others including to enforce our agreements, policies and terms of use;

In the good faith belief that disclosure is needed to respond to an emergency, or protect the personal safety of any person;

In connection with an acquisition, merger, or sale of all or a substantial portion of our business, with or to another company. In such an event, you will receive notice if your data is transferred and becomes subject to a substantially different privacy policy;

This Policy in no way restricts or limits our collection and use of aggregate data, and we may share aggregate data about you and our users with third parties for various purposes in perpetuity, including to help us better understand our customer needs and improve our Services, to provide new Services and for advertising and marketing purposes.

Network and Information Security.

We take reasonable steps to protect information we collect from you to prevent loss, misuse and unauthorized access, disclosure, alteration, and destruction. In addition, highly confidential personal information such as credit card number and password that we request from you on our Site or App is protected with encryption, such as Secured Socket Layer (SSL) protocol, during transmission over the Internet.

Updating and Accessing Personal Information.

If your personal information changes in any way, you must correct or update your information as soon as possible. You can make updates to your profile information by logging into your account on the Site at any time. You can also request changes or access to your information by emailing support@wasteharmonics.com.

Choice/Opt-Out.

We may send you communications or data regarding our Services, including but not limited to (i) notices about your use of our Services, including any notices concerning violations of use, (ii) updates, and (iii) promotional information and materials regarding our Services. You may opt-out of receiving promotional emails from us by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing support@wasteharmonics.com with your specific request. Opt-out requests will not apply to transactional service messages, such as security alerts and notices about your current account and Services.

Contacting Us.

Any questions about this Policy should be addressed to legal@wasteharmonics.com.